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No Show Fee
Our office does require a credit card to be put on file for appointments that are longer than 20 minutes. We choose not to have a cancellation fee but rather a no-show fee. All we ask is that patients let us know before the start time of the appointment if they are running late or are not able to come. There is no cancellation fee or time window for canceling an appointment with our office.

However, if we do not hear from the patient and they do not show up for their appointment then we do charge them the no show fee. The total charge varies for the no show fee because it is the FULL SERVICE FEE for the appointment scheduled.

To enhance communication, we do offer an appointment email/text reminder service as a courtesy. This allows for multiple platforms (phone/email/text) to contact PWC. 

Product Return
Our office will accept product returns on unopened and undamaged products within 30 days of purchase.  No returns will be accepted on open supplement bottles for any reason (including adverse reaction) or opened products such as (but not limited to) pillows and lumbar cushions. 

Special Orders
Our office stocks a limited amount of supplements and products from various vendors. If we do not have a product in stock, we may be able to place a special order with the company. Payment for special orders is due before placing the order and shipping fees may be applied to the customer.